APRIL International, a provider of international private medical insurance (IPMI) solutions, has maintained a 5-star service rating for the third consecutive year, according to Health and Protection’s 2024 IPMI Report.
The company announced that it received an overall score of 89.5 out of 100 in the industry survey, a 1% increase from the previous year. The score was based on feedback from over 200 advisers, intermediaries, and brokers, placing APRIL International more than 10 percentage points ahead of the second-highest provider.
The company noted that it led all seven categories of the report, achieving scores of 92.7 for staff expertise and problem-solving, 93.2 for speed of response to queries, and 93.2 for quote and application support.
Joe Thomas (pictured above), managing director of APRIL International UK, said that receiving this rating for the third consecutive year highlighted the company’s commitment to delivering high-quality services to clients and partners.
“In the past year, we have continued to see significant growth in customer numbers and a strong positive outlook on the international health insurance market amongst brokers. Our partners have also observed an increase in business in this area and anticipate the trend to continue in the future,” Thomas said.
Thomas also emphasised the importance of service support, digital innovations, and industry expertise in achieving high standards for members and partners. He stated that international medical insurance is now essential for many employers, students, and families living abroad, helping to meet healthcare needs and access timely medical treatment.
This, Thomas noted, positions APRIL International for continued success in providing flexible solutions for globally mobile members.
Besides the service rating milestone, APRIL International was also awarded MGA of the Year at the 2024 British Claims Awards. These awards celebrate excellence in claims services and recognise significant achievements and progress by providers to enhance the customer experience.
The business was acknowledged for delivering an exceptional claims experience, innovations in combating fraud, and raising standards in claims management.
Building on these successes, APRIL International announced that it plans to expand its product offerings and digitisation strategies. Future activities include extending its digital payment solutions globally to reduce out-of-pocket expenses and improving access to healthcare, as well as enhancing existing tools to streamline communication with clients and partners.
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