“Unfortunately, our services are currently offline.”
That is the message currently greeting anyone who tries to access Premium Credit’s website. It is followed by an offering of assurance that the premium finance supplier’s customers are “not disadvantaged” by the outage, as well as a “thank you” for bearing with the Surrey-based firm – the latest to be hit by a cyber incident.
It was last Sunday that Premium Credit was alerted to the incident, which led to the still ongoing forensic investigation with third-party experts. The company said it followed its extensive security protocols aimed at protecting its systems and isolating partners from harm prior to the probe.
In a statement sent to Insurance Business, Premium Credit noted that it has been working around the clock to restore services for brokers. It added that the testing and rollout of broker systems will continue until all are back online.
“We’ve been communicating regularly using email, phone, social media, and in person with our partners, customers, and the regulator throughout this incident – and we are extremely grateful for their support and patience,” stated Premium Credit. “Our call centres were available from Monday afternoon to field customer queries.
“We are committed to doing the right thing, and not disadvantage any customer as a result of the incident. We have communicated that any payment that is delayed as a result of the outage will not be treated as a default and will not incur a default charge.”
Apologising for the disruption, Premium Credit also remarked that it believes all customer data remains safe and secure.
