Intact Financial Corporation’s RSA Insurance has introduced its new cloud-based broker and customer claims portal, becoming the first UK insurer to implement ClaimCenter on Guidewire Cloud.
The portal’s rollout is being conducted in phases to minimise disruptions and ensure a seamless transition, which is being carried out by technology transformation partner Capgemini. Brokers can now make and track commercial property claims online, with other product lines to be added to the portal throughout the rest of 2024 and early next year.
Features include streamlined first notification of loss, live chat support, analytics triage tools, efficient settlements, and automated communications.
“The decision to move to the cloud was driven by a commitment to innovation, as well as customer and broker-centricity,” declared RSA chief operating officer delivery director Gary Mason (pictured), who led the integration.
“Our goal was to enhance our claims capabilities, delivering an improved service to our customers and brokers. ClaimCenter on Guidewire Cloud allows us to be far more agile, responsive, and efficient in our operations.”
John Chasty, customer success director at Guidewire, expressed pride in partnering with RSA in what he called a “groundbreaking” initiative.
“Guidewire Cloud is designed to empower insurers with the tools they need to thrive in a digital-first world,” Chasty said. “In an era marked by rapid technological advancements, RSA has set a new industry standard by becoming the first UK insurer to implement Guidewire Cloud.”
Meanwhile, Kris le Sage de Fontenay, client partner at RSA for Capgemini, pointed out: “Today’s fast-evolving customer expectations require insurers to rethink the traditional claims experience. Capgemini is delighted to play a crucial role in guiding RSA on their ambitious project to deliver a simpler and more personal claims experience for brokers and customers.”
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