With rising claims linked to severe weather and escalating risks, the role of UK insurers in supporting clients through complex situations remains critical.
Insurance Business UK (IBUK) has released its list of top claims insurers for 2024, based on detailed feedback from brokers nationwide.
The study sought to identify insurers excelling in claims management by engaging a broad range of brokerages.
Brokers were asked to evaluate insurers they had worked with in the past 12 months, focusing on claims quality, industry knowledge, and service to clients. The responses were scored and analysed, resulting in the designation of 5-Star Claims Insurance Award winners.
Among the insurers named in IBUK's 5-Star Claims list were Arch Insurance UK and Travelers.
Arch Insurance UK, part of Arch Insurance International, operates a regional division that caters to businesses across a variety of sectors.
The company offers bespoke insurance products through its UK offices and extends its operations to markets such as the EU, Bermuda, and Australia. It collaborates with brokers to provide customer-centric solutions, integrating claims and underwriting teams to streamline service delivery.
Arch has also prioritised building expertise in multiple product lines to meet diverse customer needs.
Travelers Europe, a branch of the global Travelers Companies, was acknowledged for its performance in claims management and customer support.
It specialises in areas including financial services, healthcare, and technology, offering tailored coverage to organisations of varying sizes, from small enterprises to global corporations.
Known for its financial strength, supported by an AA rating from S&P, Travelers provides risk management services alongside its insurance offerings.
The full 2024 5-Star Claims list offers insight into the industry leaders as they navigate evolving risks and enhance service capabilities in a challenging environment.
