As the winter sports season commences, Charles Taylor Assistance is ramping up its preparations to handle an anticipated increase in insurance claims related to winter sports activities as the company has conducted specialist training for its staff, an annual exercise, to equip them with the necessary skills and knowledge for this busy period.
The training program includes a variety of activities designed to simulate winter sports-related scenarios. Staff members participate in exercises such as being bandaged for mock injuries and using crutches. They also receive detailed instructions on the specific aspects of winter sports insurance coverage.
The primary goal of this training is to enhance the call handlers' understanding of the logistical challenges associated with customers' winter sports injuries and the intricacies of policy details in case of a claim.
The company's multilingual claims, assistance, and medical teams are prepared to provide round-the-clock support to winter sports enthusiasts during the Christmas season and throughout the 2024 winter sports period. With the ability to communicate in over 30 languages, these teams are equipped to assist policyholders across the globe.
“Winter sports season is one of our busiest times of the year. We take great care in preparing our teams to offer the best possible customer claims journey. We proudly manage our clients' needs and put the customer at the heart of everything we do,” assistance trainer at Charles Taylor Assistance Deirdre Aspell said.
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