AEGIS London has announced that brokers using its quote-and-bind platform, OPAL, now have access to OPAL Claims across all product lines, including its wind deductible buy-back product.
This new proposition allows brokers, coverholders, and managing general agents (MGAs) to submit first notice of loss notifications to third-party administrators directly from OPAL, the syndicate’s online platform.
According to AEGIS, OPAL Claims will speed up the claims management process by providing real-time status information on progress for all claims submitted via the platform. This is monitored via a status tracker, which AEGIS said was a significant step forward in providing visibility as to the status of the claim. AEGIS said that this kind of proposition is not something that the London market has been able to achieve before.
AEGIS London incoming head of claims Kerry Williams (pictured) said that the platform is now fully operational for brokers to utilise and that the initial round of claims have already been assessed and completed.
“OPAL Claims is one of the first of its kind and we’ve not certainly seen anything like it in the London market,” Williams said. “It is operational and we have already dealt with the first claims coming through it. By being able to provide all the key information on a claim at the start of the process, brokers can eliminate the need for back-and-forth emails and ensure the claim is progressed as quickly and efficiently as possible.”
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