Insurance broker Bollington is among the latest to unveil business continuity plans amid the global coronavirus pandemic that’s leaving streets deserted and shops closed.
“While the business has followed the latest government and scientific advice available throughout the declared pandemic, we have decided to go further and proactively implement new processes and procedures as part of our business continuity plans,” asserted Bollington, the “primary aims” of which are to ensure continuity of service for clients while at the same time guarding the health and wellbeing of its entire workforce.
In its statement, the company said it has adopted a partial homeworking policy with immediate effect while office-based workers now observe an ‘empty desk’ policy between them as part of social distancing. Bollington has also banned business travel between its six offices.
In addition, the firm has closed its doors to visitors; stopped non-essential internal and external meetings; and kept any essential ones to an “absolute minimum” in terms of frequency and numbers. Internet bandwidth across the group has also been increased, and Bollington has made use of tele/video conference technology.
“As this situation continues to develop at speed, we will be constantly monitoring and assessing our arrangements, ensuring we have sufficient capacity to effectively serve our clients,” stated group chief executive Paul Moors (pictured).
“By triggering the first phase of our business continuity plan, we are intervening early to enable business to continue as usual. Should the situation escalate, further measures are planned to maintain the quality and availability of services to our clients.”
Moors added that they will do everything in their power to make sure Bollington’s staff and clients are treated with empathy and respect however the circumstances unfold.
