Come April, Exeter Friendly Society Limited – better known as The Exeter – will be led by chief executive Isobel Langton.
Succeeding Andy Chapman, Langton brings three decades of insurance industry experience to the health and protection insurer. She most recently served as CEO of the intermediary division at Royal London.
“The Exeter has an excellent track record, and Andy has created a truly member-focussed organisation with a highly engaged team,” said the incoming chief, whose credentials include time spent at Scottish Life and Irish Life Assurance.
“It was clear to me that this is an organisation with real purpose, something that is hugely important in current times. I am excited by the opportunities ahead and what we can achieve together.”
It was in February 2020 that Chapman announced his intention to retire, but the search for a replacement was delayed due to COVID-19.
Commenting on the appointment, The Exeter chair Wallace Dobbin said: “Isobel is a naturally inspirational and collaborative leader with deep knowledge and experience within our sector.
“We knew that we wanted someone who had experience of running a large business, but just as importantly was the right cultural fit. Isobel not only has a passion for delivering excellent customer service and is committed to the ideals of mutuality, but she is focussed on developing high-performing teams.”
