Supermarket ‘sells’ insurance cover – but confused customers say they didn’t buy it

Internal error caused insurance product confirmation e-mails to be sent to the general public

Insurance News

By Gabriel Olano


UK internet users were baffled after receiving emails ‘confirming’ their insurance policy purchases from Sainsbury’s Bank, despite not having bought any cover.
 
People have reported receiving e-mails saying that they have purchased travel, home, or car insurance from the banking arm of the UK supermarkets giant. Various users took to social media to express confusion and ask for information.
 
Despite initial fears the emails were an elaborate phishing scam, it transpired the emails – which  were more congratulatory in nature, akin to a ‘thank you note’ - contained no overt requests for information. Sainsbury confirmed on their official Twitter account that they were responsible for the e-mails because of an error on their end.
 

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