The Solicitors Regulation Authority (SRA) will investigate concerns in the personal injury sector that have persisted despite the perceived positive progress in the insurance claim market segment.
The regulator has published a new study on the personal injury sector which discovered that for most respondents, the market seems to be generally working well, though there are still areas of concern that need further probe.
The survey suggests that the sector is generally adapting positively to change, with consumers still benefiting from high levels of access to services.
Overall, there is a perception that there are now fewer frivolous cases, with the majority seeing an improved relationship between insurers, solicitors firms and medical reporting organisations.
However, the study still received concerns from respondents, with 12% thinking that frivolous cases were “prevalent” in the market.
“It is important that the personal injury market is working in the public interest,” said Crispin Passmore, executive director of policy at SRA.
“This survey suggests that in many instances claims are legitimate cases that are well handled. Yet people still have concerns about some poor practice,” he added.
Passmore continued: “We are now carrying out a more in-depth review to fully understand the nature, extent and impact of any concerns. We can then take appropriate steps to help manage any risks and raise standards.”
The latest study published by the SRA was conducted by ICF Consulting. It involved more than 250 firms and interviews with regulatory and representative bodies, trade associations, insurers and the judiciary.
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