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Arc Legal Assistance is RSA’s new legal expenses insurance (LEI) services provider.
The tie-up covers both personal and commercial product lines, and will see Arc Legal supply claims and solicitor management services, product development and actuarial support, as well as guidance on compliance and regulatory matters.
“This partnership with RSA represents a significant development for our family and commercial legal expenses business,” noted Arc Legal chief executive Helen Withers.
“We have worked closely with RSA to create an offering that meets their specific needs. This appointment demonstrates our ability to create bespoke offerings for larger schemes that deliver high levels of customer service, while creating efficiencies to control operational costs.”
Arc Legal will be providing customer support through an advice helpline and claim notification via an online portal.
Meanwhile, in an earlier announcement, RSA said: “Existing claims will continue to be administered by CIGNA, our previous partner. Both CIGNA and Arc Legal Assistance use the services of Lyons Davidson Solicitors to administer LEI claims, which also ensures consistency.
“Arc Legal Assistance also provides support for legal defence costs cover claims, where this aspect is not being managed by RSA as part of an ongoing civil claim.”
