Remember buying Royal London insurance policies from door-to-door agents back in the day? It turns out many forgot, and the British firm is bent on finding these ‘lost’ customers with the help of tracing partner LexisNexis.
“Reuniting customers with money that is rightfully theirs is a priority for us,” said Royal London group operations director Jon Glen. “Many policyholders paid premiums for years but for various reasons have lost touch.
“Through our tracing programme we have successfully reunited thousands of customers with a total of £14 million in lost policies and we encourage anyone who thinks they may have had a policy with Royal London, or any of the historical brands we have acquired over the years, to get in touch with us.”
These brands are United Friendly, Refuge Assurance, and Royal Liver.
According to Royal London, it has spent more than £2 million in the tracing initiative which has already located 36,000 policyholders.
“For those customers who haven’t yet been traced, the funds will always be available for payment when the policyholder either comes forward or is found,” added the UK’s biggest mutual life, pensions, and investment company.
