A new private clients division has just been launched by specialist loss adjustor QuestGates as it bids to tap into a growing market.
The division aims to provide a bespoke service for high net worth, household major loss and high end real estate claims with Alex Wakefield, who has an established pedigree in handling private claims, heading up the team.
“The successful management of these types of claims revolves around having specialists in this arena selected for their technical knowledge alongside a commitment to deliver the very highest levels of customer service,” explained Wakefield. “This is something that QuestGates has built its reputation upon and we have a long history of delivering an outstanding response to the very specific needs of these customers.
“Given the growing importance of this sector of the market to our insurance partners combined with the expertise in our business on a national scale, we felt the time was right to create a dedicated team that will deliver the hands-on service these customers require.”
QuestGates has created a new hub in Maidstone for the Private Clients division to support existing client specific administration centres around the country.
The team of specialist Private Client adjusters will be supported by handpicked members of the existing concierge team who will be based regionally to ensure that they can work in partnership with the adjuster and customer.
“The focus of any claims service has to be people and customers using our Private Clients service expect a prompt, personal assistance, with good communication being at the heart of this,” explained Wakefield.
“We’ve taken much on board from our award-winning approach to both environmental claims and flood situations, which often involve HNW individuals and household major loss. We will also be using our own market-leading systems and technology to support the adjusters and drive quicker decision making. Combining all of this with our team’s focus on delivering a high quality, personal service will ensure better communication so that these customers experience a superior response.”
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