QBE creates client proposition team, names director

QBE has established a client proposition team and placed Matt Lacy (pictured above) as its first director of client proposition.

QBE’s client proposition connects several of the firm’s specialisms under an overarching structure and streamlined leadership. The structural shift aligned with QBE’s goals of further enhancing its client offering and delivering a market-leading service.

The client proposition team consists of four units:

• Client management will be responsible for supporting QBE’s largest clients in partnership with QBE’s network of brokers
• Client capability will develop QBE’s segmentation and satisfaction measurement and insight
• Risk solutions will focus on providing risk education and risk mitigation advice across practices such as property and casualty to motor and financial lines. Risk solutions is currently a 24-strong team
• Proposition management will ensure that QBE’s offering remains relevant and responsive to the target sector’s needs

Lacy, who boasts over two decades of experience in the insurance industry, has been with QBE since 2002. He has held a variety of positions in the firm since then, including head of London markets and director of casualty. He most recently vacated the post of programme director for construction and multi-national for his new role as director of client proposition. He will be reporting to QBE European operations chief customer officer Andrew Besant.

“Matt has been an integral part in the success of QBE’s insurance division,” Besant said. “He knows our clients and their requirements well, and his technical underwriting experience will be invaluable as we look to strengthen how we engage with our clients. His appointment is another excellent example of the strength of our internal pool of talent.”

Earlier this year, QBE enhanced the family leave policies for its employees, offering its UK employees their basic salary over a 26-week period for both paternity and maternity leave and up to 52 weeks of parental leave. The firm said that the move reflected its goal of becoming a marketing-leading employer that attracted and retained the best people.