Pen Underwriting is continuing to bolster its claims ranks.
With Billy Hinken taking the role of head of claims operations, as announced in April, Alex Tinsley (pictured) has now been brought into a new technical management role as head of technical claims.
Tinsley was previously in the role of head of commercial claims but will now take on responsibilities for claims across all divisions. He will set strategy and agree on personal delegated authority levels while also being the highest point of technical referral, reporting into Pen’s claims director Gareth Crosbie.
“Alex’s claims expertise and extensive experience mean he is ideally placed to lead on our technical claims strategy and maintain our close, collaborative partnership with our capacity providers,” said Crosbie.
“Just as Billy is 100% focused on operational efficiency and supporting the productivity of our claims team – to the direct benefit of our customers when they need us most – Alex’s new role enables him to focus on driving our technical strategy, service and support of our insurer partners.
“I know that Alex and Billy will excel in embracing the significant responsibilities, skills and exceptional level of service demanded by these newly created roles as we continually look for ways to invest in and further improve our claims offering for brokers, coverholders and capacity providers alike.”
Tinsley has spent more than 20 years in the insurance industry and said he was delighted to step into the new role.
