London Market Group has partnered with the Boston Consulting Group (BCG) to launch a detailed client research programme that will form part of its Client Lens workstream.
The new client research programme aims to help businesses understand the issues in their operations and the implications of potential disruptions on their risk management and insurance strategies.
“We are delighted to be working with BCG on this piece of work. The transformation of businesses was already underway, and the speed of that change has been accelerated by the COVID-19 pandemic, testing and challenging the reliability and relevance of insurance and its value chain,” said Sheila Cameron, the sponsor of the Client Lens workstream and the chief executive officer of the Lloyd’s Market Association.
“Through in-depth qualitative consultations with buyers, we will be able to gain evidence of critical risk developments, insurance implications, and associated service needs from various client segments. This intelligence will help all our stakeholders in guiding innovation across the value chain.”
The outputs from the research programme will be used in activities with a client advisory community that will be constructed while the research is underway.
