Hiscox has named a new claims director, ahead of Jeremy Pinchin’s retirement at the end of February 2019.
Grace Hanson, who qualified as a US lawyer in 1987 and reached partnership in private practice before moving into insurance in 2001, is joining Hiscox in January. She brings experience from the likes of AIG and Homesite.
“I’m very excited and honoured to join Hiscox as group claims director, to support its goal of delivering unparalleled customer service, while remaining at the forefront of the newest developments in the insurance industry,” commented Hanson.
Her predecessor, who came onboard Hiscox in 2005 to serve as the first claims director of the group, also went on to hold positions such as chief executive of Hiscox Re & ILS as well as of Hiscox Bermuda. Pinchin was also the first head of claims at Lloyd’s of London.
“I would like to thank Jeremy for his outstanding and enduring contribution to Hiscox,” said CEO Bronek Masojada. “He ensured that Hiscox delivered on its claims promise to customers in their hour of need, and the awards the team received are testament to his leadership.
“He also shaped the growth and development of Hiscox Re & ILS, and our market position reflects this. I’m delighted we will continue to benefit from his sage counsel through his chairmanship of Hiscox Special Risks and Hiscox Pension Trustees.”
Meanwhile Masojada cited Hanson’s leadership experience, values, and global expertise.
“Her breadth of knowledge, from global catastrophe and retail claims through to insurtech in many of our key markets, will be invaluable to the group,” added the chief executive who stated that paying claims will always be at the heart of Hiscox’s business.
