An exclusive five-year partnership between esure Group and Minster Law have been secured. The tie-up will see the insurance law firm service motor personal injury and legal claims across the esure and Sheila’s Wheels brands.
“We were impressed by Minster Law’s appetite to look at motor claims differently and capability to provide a digital offering for our customers,” said esure chief claims officer Graham Hughes, who looks forward to a “fruitful” partnership. “We have a shared desire to support our customers at a stressful time.
“The recent reform in motor personal injury is an opportunity to ‘iron out’ poor practises and simplify the claims journey. We believe our customers’ experience about the way their claim is handled is crucial to this, and Minster Law’s forward thinking in the customer experience and digital arena will provide our customers with the best experience.”
The deal, which is in line with the rollout of reforms and the new Official Injury Claim portal, spans fast-track and serious injury cases.
Commenting, Minster Law chief executive Shirley Woolham stated: “We are obviously delighted to be working with such a respected brand as esure – one of the largest personal motor insurers in the UK.”
“We’re excited to be playing such a pivotal role in delivering a really compelling claims experience for esure customers, as well as the wider opportunities that come from being the strategic claims partner of such a progressive insurer,” added Woolham.
“We were struck by esure’s genuine desire to find new and innovative ways of using technology to drive greater integration across the claims supply chain, to remove friction and deliver the best customer experience in the market.”
The CEO said the above “resonated strongly” with Minster Law’s own ethos and progressive vision for personal injury claims.
