Crawford & Company has appointed Francine Lagna-Fietta (pictured) to the role of client management for Crawford TPA in the UK.
In her new role, Lagna-Fietta will oversee the strategic direction for Crawford’s third-party administrator (TPA) client relationships with carriers, brokers, and corporates. She will work closely with the company’s leadership in the UK to create “compelling claims outcomes,” a release said. Lagna-Fietta will report to Crawford TPA UK head Wayne Brand.
Lagna-Fietta has worked in the TPA sector for nearly 20 years and has extensive experience in developing and maintaining customer relationships within major and complex accounts across the UK. She was most recently serving as client services director at Gallagher Bassett.
“Understanding the changing priorities of our customers is critical to the strength of the relationships we build at Crawford. Francine brings an exceptional track record in establishing long-term strategic partnerships built on providing companies with the best possible solutions to meet their unique objectives,” commented Crawford TPA UK head Wayne Brand.
Brand added that Lagna-Fietta joins the Crawford team “at an exciting time” in the company’s evolution, and that he looks forward to working with her.
