Complaints about payment protection insurance (PPI) made up 49% of those received by the UK’s Financial Ombudsman Service (FOS) in Northern Ireland last year.
According to a report by The Irish News, the FOS received 5,377 complaints from Northern Ireland, 2,654 of which were about PPI. “And more than a third (38%) of the total complaints were upheld by the ombudsman service in consumers’ favour,” it said.
Aside from PPI, the watchdog also looked at packaged bank accounts (PBA), motor insurance, current accounts, and payday loans in Northern Ireland.
Other complaints received related to debt collecting, hiring leasing and renting, credit reference agencies, catalogue shopping, and several types of loans.
“In Northern Ireland specifically, more than 44% of the PPI complaints were upheld by the ombudsman (which represented good news for nearly 1,200 complainants),” added the report.
Caroline Wayman, chief executive and chief ombudsman of the FOS, said PPI continues to make up a large proportion of the complaints they see.
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