Specialist independent managing general underwriter (MGU) Carbon Underwriting has added a significant name to its line-up.
The company has brought in Kirsty Coates as claims manager – she is now set to lead its portfolio of claims and manage the claims business plan across all product lines.
Coates brings with her more than 13 years of claims experience across the London market, making the switch from Antares Managing Agency (QIC Global) where she was specialty claims manager. Past roles include time spent at Atrium Underwriting.
“One of the things that attracted me to Carbon was the freedom to challenge current processes and help promote change. The claims discipline across our industry is ripe for innovation and transformation by leveraging modern technology and we are taking a lead in this area at Carbon,” she said.
“Our proprietary data analytics platform, Graphene, presents an opportunity to collect live data from our coverholders and delegated claims administrators via API links – encouraging superior analysis and oversight of claims data which will help offer speed and efficiency to our claims function and ultimately improve customer experience, and assist our underwriters with making better informed decisions.”
She also received a warm welcome from CEO Nick Tye who noted it was a priority for the firm to provide a seamless claims experience for customers.
“We are continually looking to enhance our claims capabilities through a fast and easy-to-use claims process which is underpinned by our market-leading digital technology and quality data,” he said. “I am delighted that someone of Kirsty’s calibre has joined our team and I know that we will benefit enormously from her wealth of international claims handling experience.”
