Appian and PwC UK have announced a new alliance aimed at improving processes within the insurance industry.
This partnership will enable PwC to offer services that streamline operations, enhance customer experiences, and boost efficiency for insurance companies using the Appian Platform.
PwC supports over 4,000 insurance clients globally and understands the challenges posed by multiple, disparate systems, particularly legacy platforms, and complex regulatory processes. PwC says that it brings expertise in Appian implementation and first-hand experience of operational benefits using Appian.
The alliance enhances PwC’s role as a key partner to Appian. PwC uses the Appian Platform and the Appian Connected Claims solution to manage its claims services.
Additionally, PwC has an EMEA-based centre of excellence skilled in implementing the Appian suite and expertise in claims managed services, operational excellence, and digital transformation, providing a unique service to its insurance clients.
Through the platform, PwC says that it has successfully transformed several UK clients, including an insurer with a large run-off portfolio. PwC also helped the company modernise operations and improve customer service, enabling efficient claims handling using an integrated solution built on the Appian Platform.
The transformation included workflow automation, claims handling, and document management. The team also migrated claims from the legacy platform to Appian and trained 65 claim handlers in eight weeks. This effort led to a 30% increase in claims handling efficiency and earned recognition as a finalist in the 2023 Management Consultancies Association (MCA) Awards.
“Our alliance with Appian represents a significant step in our mission to support insurers to be more agile, innovative, and competitive in today’s dynamic and global market,” PwC UK insurance consulting partner Michael Cook (pictured above, left) said.
“By combining our industry knowledge with Appian’s technology, we can deliver innovative solutions and outcomes that address the challenges faced by our clients in the insurance industry,” Cook said.
Gijsbert Cox (pictured above, right), head of insurance in EMEA and APAC at Appian, also commented on the partnership, saying the collaboration will bring innovative solutions to the insurance sector.
“Our collaboration enables us to provide insurers with the expert services and technologies they need to innovate and stay competitive in a dynamic market. This collaboration is set to have a significant impact on the UK insurance market to drive innovation and value for insurers, with potential relevance and application across Europe and the US,” Cox said.
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