Allianz Commercial has merged its claims operations division and its supply and experts team, with Eibhlin Swan (pictured above) promoted to the newly created role of head of claims customer delivery.
Previously head of supply and experts, Swan was responsible for overseeing supplier services, claims investigators and motor engineers. Graham Stait, outgoing head of claims operations, will move to a regional manager role in February.
Part of Swan’s role is to align the operations area, responsible for people and digital capabilities, with the supply and experts team, resulting in streamlined service for brokers and customers, Allianz said. She reports to chief claims officer Graham Gibson.
Swan joined Allianz in 2012 as part of the management trainee graduate scheme and has held several leadership roles since. As branch manager in Maidstone, she led the delivery of the SME distribution and technical strategy. In 2021, she joined the claims management committee as head of supply and experts, focusing on digitalisation and sustainability.
“We’ve been striving to align various areas of Allianz Claims to deliver the best possible service for brokers and customers,” Gibson said. “This new leadership position for Eibhlin will enhance that tight cooperation. Besides, her experience in digitalisation and sustainability will be great assets in her new role as these are increasingly crucial for claims.”
Allianz also announced that head of claims handling centre Leanne McGarrity will move from Milton Keynes to Birmingham, where she will replace Sarah Smith, who moves into a new role focusing on claims efficiency and customer experience.
