A survey by Direct Commercial Limited (DCL), known as the DCL Broker Barometer, has found that 60% of brokers are encountering challenges when trying to secure insurance coverage for small commercial fleets, particularly those with just one to five vehicles.
The DCL Broker Barometer also revealed a strong agreement among brokers on several critical issues. An overwhelming 98% of respondents believe that insurance providers should expand their risk appetite, while 92% of brokers are actively distancing themselves from non-rated capacity.
In a bid to address brokers’ concerns, DCL introduced its A-rated “Haul in One” product on the Acturis platform on August 19. The offering aims to support brokers who are finding it difficult to obtain coverage for single commercial vehicles.
Meanwhile, for small fleets consisting of up to five vehicles, DCL continues to offer instant quotes and the ability to cover multiple vehicles under a single policy through its tailored Haul in One online portal.
“DCL consistently prioritises aligning our offerings with the evolving needs and expectations of commercial motor brokers,” DCL deputy chief executive Joe Hantson commented.
“The data from our DCL Barometer clearly shows that brokers are facing significant challenges in securing cover for small fleets. We are pleased to launch our Haul in One product on Acturis, thereby offering a solution to a wider panel of brokers and their clients.”
Separately, the DCL Broker Barometer indicated earlier this year that 85% of brokers find their clients encountering delays in vehicle repairs post-claim.
“We are committed to supporting brokers and policyholders with navigating these challenges,” DCL’s Carl Cripps said at the time. “Our focus remains on ensuring that claims processes are streamlined and a better understanding of the factors contributing to delays in vehicle repair is fostered.
“Our quarterly claims review meetings with both broker and policyholders are essential to that. These enable us to discuss ongoing claims so that brokers and policyholders remain informed, and there is more transparency around our processes.”
It was previously reported that a major factor compounding brokers’ woes is the misperception among policyholders regarding the source of the delays. While 47% of policyholders recognise that supply chain issues, exacerbated by UK inflation, are often to blame, the remaining 53% hold insurers or brokers responsible.
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