Car insurance broker Adrian Flux Insurance Services took a primetime spotlight on national television last week – just not the kind it would have wanted.
The company was featured in the consumer rights comedy show ‘Joe Lycett’s Got Your Back’ on Channel 4 after a client complained that the firm’s black box installed in her car was not monitoring her driving correctly.
The driver from the West Midlands said that the black box recorded her driving the wrong way down a dual carriageway, across a stream, and through a museum, even though none of that actually happened.
Lycett tried to recreate the driver’s supposed exploits by staging his own version of Top Gear’s Grand Tour, but failed.
The show also alleged that some insurance providers were using cheaper versions of the black box kits, which resulted in miscalculations.
In response, Adrian Flux said a break in GPS coverage was the likely cause of the malfunction.
“At Adrian Flux Insurance Services, we strive to provide excellent customer service and insurance products that meet individuals’ needs,” the insurer said in a statement obtained by the Eastern Daily Press. “We are always disappointed to learn that a customer is unhappy with the service they have received and constantly review performance looking to improve where necessary.”
“Even though these devices are of a very high industry standard, we acknowledge that they are not infallible. For this reason, we have systems in place to highlight possible discrepancies and a dedicated support team is available to ensure that customers are not adversely affected if these situations arise,” the firm stated.
Adrian Flux added that it had also given the driver £150 as a gesture of goodwill.
A recent research conducted by the company revealed that its black box policies have positively influenced driving behaviour among young people. An analysis of its black box data showed that its black box policies have helped reduce the number of “significant” and “gross” speeders by about 60% and 70%, respectively.
