AXA Partners UK and Ireland has launched the claims handling system that it created for B2B car rental firm CarTrawler, as part of the companies’ long-term partnership.
The new system, known as xClaim, was developed specifically for CarTrawler’s customers.
“AXA Partners is passionate about customer service, and strives to continually improve its’ propositions, in line with the needs of our partners and their customers,” said Lindsay Foster, commercial strategy and transformation director at AXA Partners UK and Ireland. “Digitalisation is a key part of business transformation and improving services for customers, which is why we felt that developing xClaim was a critical investment in transforming the car hire excess proposition for CarTrawler. We are excited to have launched xClaim and are looking forward to further supporting CarTrawler’s growth throughout our long-term partnership.”
AXA Partners is the underwriter of CarTrawler’s car hire excess insurance business in over 30 territories worldwide. As part of the partnership between the two firms, AXA Partners provides various value-added services to support CarTrawler’s growth strategy and expansion plans into new areas.
“We’re delighted AXA Partners has invested in our services, as part of our ongoing pursuit to make the lives of our partners and customers easier through market leading digital interactions,” said Peter O’Donovan, chief operating officer of CarTrawler. “This is another example of our close collaboration with AXA Partners as we continue to strengthen our relationship, which is based on shared core values. We look forward to growing our business further over the coming years.”
