Insurance add-ons and claims solutions provider Alps has transferred its entire motor book to AmTrust International under a full delegated authority agreement.
AmTrust International, a multinational insurance division of AmTrust Financial Services, Inc, specialises in niche solutions for businesses and their customers. The motor book includes standard motor protection, motor legal expenses, and the Alps Complete product, which includes Vehicle Hire.
Under the agreement, Alps will maintain a direct binder with AmTrust, retaining complete control over all claims through its group law firm, Alps Legal.
The company has reported a 50% increase in claims efficiency and a 13% reduction in the costs of administering claims, utilising its proprietary claims software. This has, the company says, resulted in an improved customer experience, reflected in a new Trust Pilot rating of 4.7 stars.
The company has recovered an average of £1,700 per claim for Uninsured Losses and £2,700 in Personal Injury damages, without deductions for policyholders.
Ian Micklewright (pictured above), managing director at Alps, commented on the transition to AmTrust which he says highlights the proposition’s stability.
“This is a great decision for us and our customers, ensuring we deliver an even higher level of service thanks to the complete control we have over the end-to-end policyholder journey. It also demonstrates the strength of our proposition,” he said.
Bruce Whitmee, chief executive officer of AmTrust Europe Ltd, also expressed support for the expanded partnership with Alps.
“Alps’s significant investments in its IT and data channels allow us to continue delivering value to our customers and we look forward to supporting Alps as they start the next phase of their growth plan,” Whitmee said.
Alps offers a range of add-on covers, including sole trader, commercial, landlord, and family legal expenses; motor-related add-ons such as excess protection, tools in transit, vehicle replacement, and road rescue; and property-related add-ons like landlord excess protection, home emergency, key cover, and second property legal expenses.
In other recent developments, Alps also claimed that it surpassed its annual target by reporting a 21% growth for the year ending March 2024.
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