Artificial intelligence offers UK insurers significant opportunities to streamline operations, enhance underwriting and claims decisions, and personalise customer engagement, from intelligent document processing to conversational interfaces and advanced risk scoring. At the same time, professionals must tackle challenges around data quality, model governance, transparency, and ethical use, ensuring that AI applications comply with UK regulatory expectations, avoid discriminatory outcomes, and are explainable to customers, regulators, and internal stakeholders.
The toolkit sets out how firms can tier AI risks, shore up controls and scale technologies
Generative AI is reshaping small-commercial distribution
The insurer’s technology lead says faster quoting, cleaner data and disciplined partnerships are reshaping the approach
CROs are reporting stable headcount but rising demand for data skills
New chief steps in as firm doubles down on one of commercial insurance's fastest-growing segments
