Dual New Zealand, one of the largest underwriting agencies in New Zealand and one of the top-five liability providers in the local market, provides exceptional underwriting and claims services for 4,500-plus individual brokers and writes NZ$25m in gross written premium across 17,000 policies. DUAL’s liability and uninsured exposures specialists write more than 500 different occupations, focusing on emerging risks, while its in-house claims team has handled more than 6,900 matters since its commencement in 2011. Part of DUAL’s strong value proposition is WebRater, which allows broker partners to obtain instant quotations and bindings 24 hours a day, 365 days a year. A dedicated WebRater team supports this platform, delivering a two-hour turnaround for WebRater referrals. With COVID-19 largely preventing personal contact with brokers, DUAL was able to shift to remote work quickly and redefine its communication approach, embracing digital mediums such as EDMs, social media and webinars, and making educational content readily available through its website. DUAL also won Best Digital Strategy and an Excellence Award for Claims Team of the Year at the 2021 Insurance Business Awards New Zealand.
