Nathan Barrett (pictured) has a crucial remit at Rothbury Insurance Brokers, and here the recently appointed executive general manager for IT operations and commercial services talks about what he looks forward to in his new role.
“I’m excited about using technology to enhance the client and employee experience, simplify processes, drive innovation, and grow our business,” Barrett told Insurance Business.
“By leveraging the power of technology, we can unlock new possibilities and create a more seamless and efficient way of working. I can’t wait to see how we can harness technology to make a real difference for our clients and employees alike.”
Joining Rothbury’s executive leadership team, Barrett brings two decades of experience from Amlin, ACE, and Farmers Mutual Group. He spent 16 years at FMG, where he was chief product & pricing, underwriting, and claims officer prior to his departure in 2022.
Now, as IT operations and commercial services EGM, it’s clear for Barrett what sits at the top of the agenda.
“Here at Rothbury, our brokers provide personal service and quality advice to our clients,” he said. “It’s what our clients value most, and it’s why they trust us year after year with their insurance needs. As we continue our commitment to client service, one of my top priorities is optimising our IT operations and delivering new ones to better serve our clients.”
According to Barrett, who describes himself as “passionate about technology as an enabler,” his work will involve the implementation of the company’s cloud strategy and ensuring IT systems security.
“By investing in technology,” he stressed, “we can continue to enhance the service experience for both our clients and employees.”
In Barrett’s view, given the new regulatory environment within which insurance companies operate, his function will be “very important”.
“This role is key to leveraging technology to support our brokers and the business in meeting our regulatory and compliance obligations,” he told Insurance Business.
“Risk management and regulatory compliance is already embedded into our IT systems, processes, training, and governance. I believe technology will help in streamlining these systems and is an invaluable way to further strengthen the business.”
As for the challenges, Barrett thinks one of the biggest will be cyber, including risks surrounding data protection and privacy.
“It’s vital to prioritise implementing strong and resilient cybersecurity measures, especially with the rise of advanced cyberattacks and new technologies that can bring unforeseen cyber threats,” he declared. “We need to stay vigilant and prepared to protect ourselves and our information from potential harm.”
For Barrett, it’s all for the benefit of policyholders.
“Across the insurance industry, clients now more than ever need personal service and quality advice about their insurance in these challenging market conditions,” asserted the EGM.
“Building technological expertise and capabilities across the business can help deliver outstanding client service as brokers and clients work together to ensure New Zealanders are adequately covered, prepared, and protected.”
What do you think about technology’s role in insurance brokerages? Discuss in the comments below.
