Tower Limited has marked the retirement of Graeme White (pictured right), whose nearly 52-year tenure saw him contribute to decades of change within the insurer’s operations and technology functions.
White began his career in 1973 with National Insurance, the precursor to Tower, starting in a junior underwriting role in Hamilton. At the time, policy processing relied entirely on manual systems, with documentation prepared using typewriters and reviewed by multiple staff before being finalised.
“A typical policy process in those days was to complete a proposal, then it would go to the underwriting manager then, to people for coding,” White said when he looked back at his first role. “After that, it was typed-up again using an IBM electronic typewriter, which would send a copy to the only computer in Dunedin, and a copy for the customer. From there, it would come back to me for checking and finally to the manager for signing off.”
Over the course of his career, White held a range of positions across underwriting, inspection, and systems development, eventually becoming a business architect.
His work played a part in the company’s shift from paper-based operations to digital platforms, including the introduction of systems that enabled branch staff to access customer and policy data electronically in the 1980s.
White relocated to Auckland in the late 1980s when the company’s head office moved north. A decade later, the business was listed on the NZX and began operating under the Tower name.
White continued to be involved in operational integration and technology transformation as the company modernised.
“It’s been quite a journey. As one project has finished, there’s always been a new initiative that has kept me interested; it’s one of the key reasons why I’ve remained at Tower for so long,” he said in a recent statement. “I’ve met a number of people during the years, with the same passion for providing excellent service to our customers, who have been a joy to work with.”
At a farewell event held at Tower’s Fanshawe Street office, several senior leaders reflected on White’s contributions.
Architecture team lead Corrie Schoonbee (pictured left) described White as a valued member of the technology group.
“He’s an outstanding team player – always ready to lend a hand with the toughest challenges and consistently brings positivity and dedication to everything he does. His deep knowledge, work ethic, and willingness to support others have made a lasting impact on our team,” he said. “It’s hard to put into words what an asset Graeme is to Tower, and while we’ll certainly miss him, we’re also excited for him as he begins this next chapter.”
Tower acting CEO Paul Johnston also acknowledged White’s impact.
“Near 52 years with any company is a major milestone; to celebrate Graeme’s career with Tower … is a testament to the huge part he has played in our history, the immense impact he has had, and the wonderful legacy he leaves,” he said. “Graeme, on behalf of all of us at Tower, thank you for all you have done for our customers, communities, and people.”
White now plans to focus on leisure time with his wife Raelene, whom he met at a company event in the 1980s when she also worked at Tower. The couple intends to travel and spend time boating in the Hauraki Gulf and Bay of Islands.
Tower has not yet announced any changes to its business architecture team following White’s departure.
