The move is aligned with the company’s strategy to scale its digital operations and enhance service delivery across its personal and commercial insurance offerings.
The relationship between Ando and SSP began in 2015, when the insurer adopted Pure Insurance to support core policy administration functions. The platform has remained central to Ando’s operational framework as it expanded its market presence.
By upgrading to the most recent iteration of the system, Ando aims to strengthen its internal processes to meet growing customer and partner demands.
Mike Gardner, chief information officer at Ando, said the company’s commitment to SSP’s technology reflects its focus on digital innovation to improve operational processes.
“The decision to renew with SSP was driven by our solid commitment to leveraging cutting-edge technology designed to enhance operational efficiency and maintain Ando’s customer-centric culture as part of our ongoing digital transformation initiatives,” he said.
He added that Ando sees the upgrade as an opportunity to build capabilities that support long-term business resilience.
SSP regional business development head Rob Lang said the company will continue working with Ando to help it respond to market needs through scalable and flexible digital infrastructure.
“Our platform’s sophisticated scalability and flexibility will help Ando adapt to evolving market demands and assist to drive long-term success,” he said.
The announcement comes at a time when industry research suggests digital transformation remains incomplete across much of the global insurance sector.
According to the 2025 edition of ACORD’s Insurance Digital Maturity Study, only 25% of major insurers have fully digitised their value chains, while 10% have not yet adopted digital tools in any significant way.
The annual report evaluated 210 top-tier insurers across life, property and casualty, and reinsurance segments. It assessed each firm’s digital maturity and examined how it relates to business value and competitiveness. The study found that higher digital maturity levels were linked to stronger performance metrics and more consistent use of industry-wide data standards.
In a related report by NTT Data, findings showed that while businesses are adopting AI technologies rapidly, many lack the governance and workforce readiness to manage associated risks.
Surveying over 2,300 senior executives in 34 countries, the report noted that over 80% believe current leadership structures are not adequately prepared to oversee AI implementation.
The research further highlighted that 89% of executives expressed concerns over AI security risks, and 75% cited potential conflicts with corporate environmental goals. A majority also reported an absence of formal AI policies and a lack of employee readiness to work with emerging technologies.
