Personal lines manager
HOFFMANN KOOL INSURANCE
Location: Saskatchewan Age: 33
Years in insurance: 10
For Nicole Friesen, insurance is about educating, which is always fulfilling work. “I love it when clients come in and you can explain insurance to them and make them feel like they have gained some insight to a product that they had no understanding about before,” she says.
Friesen started out in the industry as a receptionist before becoming a personal lines CSR and then a personal lines broker. She was recently promoted to the role of personal lines manager, and is also in charge of refining the processes her office uses for its recently adopted Applied Systems and EPIC management systems.
