CJ Nolan | Insurance Business CA Hotlist of 2014

CJ NOLAN
Vice President of business development and sales
Munn Insurance
St. John’s, Newfoundland

WHY HOT? FINDING SUCCESS THROUGH CUSTOMER SERVICE

There is a recurring theme among brokers who have made it to the pinnacle of the industry – quality customer service.

For C.J. Nolan, vice president of business development and sales at Munn Insurance in St. John’s Newfoundland, success is a natural by-product of delivering the best customer experience possible.

“Insurance Industry clients know it when a company treats them right,” says Nolan, who followed in his father’s footsteps at Munn Insurance – where is father is president today. “If their insurance provider does not treat them in a fair, sensitive manner, they will move to one that does.”\

Nolan finished in the top 10 of the Top 30 Elite brokers in Canada, and he credits the health of the brokerage to the strong family commitment to the insurance industry.

“I grew up in the insurance business, learning the ropes along with my younger brother, Adam Nolan, with minor office jobs both after school and during the summer months,” Nolan told Insurance Business. “I started in personal lines sales in January 2001 and jumped at the chance to move into commercial insurance sales three years later.”