Insurance brokers across Canada are trying to break from the flock and distinguish themselves amid the noise of change, according to Nick Kidd, president and CEO of April Canada.
As personal lines markets get increasingly busy with a focus on direct-to-consumers models and an influx of insurtech start ups, brokers seem to be finding more value in focusing on commercial and specialty lines.
“Brokers are trying to move away,” Kidd told Insurance Business. “Most people I talk to are moving towards commercial lines over personal, and then those commercial lines brokers seem to be moving towards specialty areas and niches rather than generic SME package business.
“I think there’s a gradual migration in the broker world towards being niche-focused – and we at April Canada want to help brokers get there. That’s our aim.”
The MGA currently trades with around 1,300 brokers across Canada, supporting a number of niche markets, including commercial property, manufacturing, professionals, contractors, residential and marine.
As the focus of the broker changes, so must the relationship between April Canada (and other insurers/MGAs) and the broker network, according to Kidd. Over the last few years, the company has moved away from transactional relationships with brokers to more synergetic partnerships.
“We are starting to identify brokers where we have more synergies and through that we can develop unique offerings, exclusive products and different service packages for certain brokers. We have started to tier and segment our offerings to different broker needs,” Kidd said.
“If we have a synergy – something that strikes a chord with a particular broker, or vice versa – then it really makes sense to offer something unique, rather than an off-the-shelf product.”
But not all brokers write niche business and have lots of specialty clients. Moving into specialty lines – as Kidd suggests is the trend – can be difficult, especially for those without the expertise. These brokers might need to touch base with an insurer or MGA from time to time for help and advice. This is a service that April Canada, and indeed the bulk of MGAs, are still keen to provide.
