Travelers Canada to provide new services to specialty insurance customers

Travelers Canada is launching a new range of services for its specialty insurance customers.

The services, which come packaged with specialty insurance policies, will provide professionals with human resources, legal, and emotional support assistance at no extra cost. These services were specially designed to “help professionals manage day-to-day activities fundamental to their roles at private, public and non-profit organizations,” a release said.

“From small non-profits to larger public corporations, directors and officers can face complex demands and potential liabilities,” said Travelers Canada vice-president of specialty insurance Steve Smith. “These services add value to an already robust specialty insurance product and give our customers the support they need so they can stay focused on meeting their business commitments.”

The new services include:

• Legal Assistance – In-house attorney support via telephone on issues such as rental agreements, contracts, real estate law and consumer law.
• Human Resources Assistance – Professional support for human resources issues, including hiring, absences/leaves, safety, discrimination, immigration, labour matters, benefits and temporary employees.
• Emotional Support Assistance – Professional counsellors to provide confidential emotional support for issues related to home, work, trauma, grief and other personal or business hardships.

A release said that Assistenza will be providing Travelers Canada’s specialty insurance customers with the new services. Assistenza is a company that has been providing assistance services for the personal and commercial insurance industry for over 25 years. The services will be available in English and French, as well as other languages upon request.