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Northbridge Insurance has rolled out a new claims appraisal service that would speed up the claims process and ensure that customers get their payouts faster.
The service, Express Claim, allows customers to use their smartphone to take pictures of any damage on their vehicles, and then submit the photos to a Northbridge Insurance claims adjuster for processing.
With the data at hand, adjusters can potentially provide customers with an appraisal in half a day. As part of the Express Claim service, adjusters will also help customers find a preferred collision repair center and arrange for a rental as needed.
“Anyone who’s ever had to submit a claim knows that the process is traditionally a time-consuming experience,” said Northbridge executive vice-president of claims George Halkiotis. “And we wanted to change that for our customers. That’s why we worked to align their claims experience with Northbridge to others they encounter in their day-to-day lives: one that’s quick, convenient, and simple.”
Express Claim not only allows policyholders to send damage photos, but also enables them to electronically sign the Proof of Loss and Final Release forms – further simplifying the claims process.
A release claimed that the service reduces customer claims cycle times by over 30%.
“We’ve seen some great results since launching our pilot earlier this year, and we’re very excited about the meaningful impact it’s having on customers,” Halkiotis added. “A claim can be a traumatic experience, and this solution allows us to get our customers back on the road as quickly as possible - while providing some peace of mind just as fast.”
