International Women's Day 2025 - on 'creating a brighter tomorrow'

Insurance leader shares top lessons from her career to date

International Women's Day 2025 - on 'creating a brighter tomorrow'

Insurance News

By Mia Wallace

The following article has been provided by Markel.

Equal rights, equal opportunities and equal power: they have long been the core mission of International Women’s Day. It’s a message that resonates across the insurance market where female leaders have stepped up to ‘send the elevator back down’ for other women.

In celebration of International Women’s Day, Kathryn Britnell, VP of Canada West at Markel Canada shared her insights into the lessons she has learnt as an insurance leader. Speaking with Insurance Business, Britnell noted that her approach to leadership was “profoundly shaped” by an interaction early in her career.

“I remember a moment when I hesitated to bring an issue forward, fearing the repercussions,” she said. “He looked at me and said, ‘I don’t ever want to see you trembling in my doorway.’ That moment stuck with me.”

“I carry this lesson forward, ensuring my team feels safe to voice concerns, challenge ideas and grow in their roles. Just as pencils have erasers and keyboards have delete keys, I acknowledge that mistakes are part of the process and should be used as learning opportunities.”

Lesson one – overcoming adversity

Moving the dial towards a truly inclusive market is exchanging experiences and reflecting on lessons learned. A key learning Britnell recognized early on is how to overcome adversity by changing the narrative. She highlighted that the insurance industry, like much of the financial services sector, presents challenges for women as they climb the leadership ladder.

“When faced with these obstacles – such as self-doubt or skepticism from others–I believe in changing the narrative,” she said. “While every situation is different, what’s truly important is how you respond to it. When presented with a difficult or uncomfortable situation, remember to stay true to yourself, remain focused on your work and let your performance speak for itself.”

Don’t let adversity get to you, she advised. “Keep showing up, keep delivering and beat them at their own game.”

Lesson two – give room to grow

Another vital part of Britnell’s journey has been making space to allow herself and others to grow. Whether it is stepping into a new role or embracing new challenges in your current position, she believes that growth happens when we dare to take risks.

“Beyond my professional endeavours, I have embraced my passion for exploration, continuously pushing myself to challenge both physical and intellectual boundaries,” she said. “This adventurous mindset has also translated into my work, where I strive to embrace change and take calculated risks.”

She noted that when mentoring others, she encourages them to do the same, armed with the conviction that, “we all have room to grow”.

Lesson three – creating and nurturing safe spaces

Leadership is not just about personal success, Britnell said, it is also about supporting others. Initiatives like monthly one-on-one check-ins with team members to discuss strategy, provide direct feedback and offer tips for personal growth help foster deeper connections.

“By cultivating these connections, you also create a safe space for your team to bring forward concerns,” she said. “I spent many years working hard to balance my work and home life and through that, I’ve learnt that we’re all human. Whether the concern is professional or personal, I strive to create a space where all of my colleagues can share. I may not be able to solve every situation for them, but I can offer my support.”

“Leadership is more than just guiding a team – it is about creating an environment where honesty, responsibility and psychological safety thrive.”

Lesson four – roll up your sleeves and get involved in the industry

Getting involved is crucial to getting ahead in the insurance industry, Britnell said. For women aspiring to become leaders in insurance, or any field, she recommends getting involved and expanding your knowledge however you can.

Some areas that helped her – and continue to help her – grow include:

  • Building a network: Be patient and generous with your time in engaging with mentors, peers and industry leaders.
  • Investing in yourself: Whether through executive coaching, skill-building or personal development, finding ways to expand your skillset can help you continue to build your career and get to the next level.
  • Volunteering when able: Get involved in associations and industry initiatives. It’s not only a great way to meet people, but it also allows you to continue learning about the industry while fostering your network.

“At the end of the day, success is never easy, regardless of gender or industry,” Britnell said. “While I am still learning and growing in my career, I have faced challenges and triumphs that have made me appreciate my journey,” she said. “By embracing adversity, leading with authenticity and supporting others, we can all contribute to a more inclusive and empowered future for women.”

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