The Insurance Brokers Association of Ontario (IBAO) is offering free training to brokers on how to navigate new processes when accessing reports on CGI’s AutoPlus database.
“In light of upcoming changes to CGI’s Broker Portal, we’ve developed training to guide brokers through these new processes in accessing AutoPlus reports,” said IBAO CEO Colin Simpson. “Changes will be rolled out by CGI from mid-August to October. They will primarily affect broker workflows and impact consumer consent processes and language.”
IBAO partnered with CGI to develop the new training program after the Office of the Privacy Commission of Canada (OPC) requested process changes from CGI. The OPC requested changes after it had received a privacy complaint about AutoPlus providing historical personal data which was unrelated to insurance rating purposes.
The broker association also worked with CGI on a solution to limit the data accessible from an AutoPlus report to meet the OPC’s demands “without creating additional cost and effort.”
“Consumer data privacy is a key concern,” Simpson added. “Not only do CGI’s changes comply with the Privacy Commissioner’s requirements, the solution we put forward works for brokers, insurers and consumers. We’ve made this training available to brokers across Canada to ensure every broker is ready and able to comply with the new requirements, for the benefit of all involved.”
The AutoPlus database, accessible through CGI’s “Broker Portal,” contains over 60 million auto insurance policy records and more than 40 million claims information spanning 25 years.
