The Canadian Collision Industry Forum (CCIF) held its latest meeting last week with more than 300 industry stakeholders in attendance. On the second day of the event, discussions on the latest industry developments took center stage—in particular, discussions about a FNOL system, diagnostic scanning, industry accreditation, and OEM certification.
Jefferies Consulting president and former CCIF chair Larry Jefferies provided an update on the ongoing First Notice of Loss (FNOL) project which was first proposed last year. Under the project, five of Canada’s premier auto insurers agreed to a list of 18 items that would form the basis of a standardized FNOL assignment. The standardized process is thought to improve the collision claim and repair process for both consumers and the industry. Several other insurers have joined since, and, according to Jefferies, they have all reported success after adopting the FNOL standard.
Topics on industry accreditation and OEM certification programs were also broached during the meeting. Previously, luxury automaker brands such as BMW and Mercedes Benz were the only ones who required OEM certification, but now several mass-market OEMs have accreditation as well. Programs to complement the OEM certifications were also developed, a discussion revealed.
The automotive recycling and salvage industry held a small talk during the event, explaining its correlation with the collision industry.
Diagnostic scanning and calibration was another trend discussed in the event, with many OEMs stressing the necessity of pre- and post-repair scans.
Related Stories:
New Brunswick’s largest auto insurer decides against large rate hike
Insurance partnerships all-important for new appointee
