The Canadian Automobile Association (CAA), which operates travel agencies, has shared the results of its new research, which found that many Canadians still do not know that they have new rights as air travellers.
About six months ago, the federal government unveiled the first phase of an air passenger rights regime. This would include compensation as high as $2,400 for being bumped off a flight, more recompense for lost or damaged baggage, and a requirement that airline companies provide travellers with clear communications on their rights and how to claim them.
Another bundle of legislations was introduced just recently, December 15, which contains new protections such as cash compensation for long delays and cancellations. It also stipulates that airlines are required to rebook or refund travel that is delayed for more than three hours or cancelled. Airlines are also mandated to facilitate seating of children under 14 years of age with their parent at no additional cost.
CAA’s survey found that a considerable 56% of Canadians are unaware of these new rights.
“CAA encourages passengers to learn their new rights and file a claim when they feel those protections have been breached,” said CAA National chief strategy officer Jeff Walker. “CAA will continue to represent the interest of travellers by tracking the regime’s effectiveness and hold the Canadian Transportation Agency accountable.”
CAA offered a reminder that if an airline does not respond accordingly to a passenger’s claim, that passenger can visit the Canadian Transportation Agency’s website for support, or to file a complaint.
