Aviva Canada’s new survey has revealed that half of Canadian drivers have no idea what to do immediately following an accident.
The survey was conducted for Aviva by Pollara Strategic Insights. Some 1,500 Canadians participated in the online survey, aged 18 years and older with a current auto insurance policy.
Insights from the survey found included:
“We were surprised at just how many Canadians are confused about what to do after they have an accident,” said Aviva Canada vice-president of auto claims Oliver Rudd.
Rudd added that while it is normal instinct to quickly call a loved one following a harrowing experience, the next phone call drivers should make after an accident is to their insurer or broker. Insurance professionals, he said, can guide drivers through the process and help them avoid costly mistakes or delays.