CNA Canada: Everything you need to know
Corporate headquarters: 66 Wellington Street West, Suite 3700, Toronto, Ontario M5K 1J5
Year established (Canada): 1918
Offices in Canada: 5
Number of employees: 200+
Underwriting expertise: Commercial insurance
Key people: Nick Creatura (president and CEO), Greg Metcalfe (SVP and chief financial officer), David Price (SVP and chief underwriting officer), Michael Toledano (SVP, actuary), Rick DeBruyn (regional vice-president, Prairie Region), Dean Grigoruk (regional vice-president, Eastern Region), Sue Janzen (regional vice-president, British Columbia and Alberta Regions), Mark Lucas (regional vice-president, Ontario Region), Sean Deakin (vice-president, national surety manager), Jacqueline Detablan (vice-president, specialty), Erin Gattoni (vice-president, human resources), Matthew Lewis (vice-president, marine manager for Canada), Terri Mason-Benjamin (vice-president, marketing and distribution), Severio Pacini (vice-president, risk control), Amanda Silver (vice-president, claims, Canada), John Sterns (vice-president, casualty), Louis Vatrt (vice-president, engineered property)
CNA Canada is the Canadian outpost of CNA Hardy, which is a specialist commercial insurance provider for clients within the Lloyd’s and company markets. CNA Canada offers business solutions that address a wide range of business risks, while focusing on the needs of insureds in industries such as construction, manufacturing, technology, healthcare, professional services, financial institutions, and small business.
CNA Canada in the news
June 2017: CNA Canada announces that its Vancouver operations have moved to a new location
November 2017: CNA Canada announces it has formed a new partnership program with Tree Canada to help ensure a greener, healthier Canada
September 2018: CNA Canada launches a suite of commercial insurance products to meet the “evolving needs of today’s businesses” via its new oneworld+ package solution
November 2018: CNA Canada scores two nominations at Insurance Business Awards for both the DKI Canada Award for P&C Insurer of the Year and Insurance Industry Employer of Choice
February 2019: CNA Canada names new VP, national manager of surety
May 2019: CNA Canada appoints new vice-president of human resources
March 2020: CNA Canada makes senior leadership appointments
November 2020: CNA Canada unveils "next generation" modular insurance policy
January 2022: CNA Canada becomes new national sponsor of WICC
February 2022: CNA Canada prepares young talent to succeed in a global economy
March 2022: Specialty insurance: How CNA Canada adapted to the pandemic's challenges
Leadership
Nick Creatura – President and CEO
As the leader of CNA Canada, Creatura is responsible for executing profitable growth strategies for CNA’s operations in Canada, whether it’s through building scale and relevance by increasing brand awareness in the country or by using the expertise of CNA Canada’s various leaders to meet growth targets. Creatura also works with the international team to further develop CNA’s position in the marketplace. He reports to David Brosnan, chief executive of CNA Hardy.
Creatura has a long track record of personal, team, and business achievements that encompass 25 years of executive and finance experience. Before his role at CNA Canada, he was the executive vice president and chief financial officer of Royal & Sun Alliance in Canada, and has previously held senior roles at Liberty, Chubb, and PwC in both Canada and the US.
Outside of the office, Creatura is a director at the Humber River Hospital Foundation and the St. Thomas of Villanova Foundation.
Culture
In 2018, CNA Canada marked a major milestone when the company celebrated its 100th anniversary. As part of the festivities, celebration events were organized in cities across the country as a way to show gratitude to brokers, staff and their communities.
“It’s a great opportunity for us to recognize all of the many contributions of current and former CNA employees over the years as well as the tremendous support that we receive from our brokers, our clients, and our communities,” said Creatura.
In honour of that support, CNA entered into a partnership with Tree Canada, a charitable organization dedicated entirely to forestation and reforestation, whereby CNA is funding the planting of thousands of trees across the country. CNA team members are also volunteering with several other organizations, such as the Canadian Blood Services.
Outside of its anniversary celebrations, CNA Canada has strong support for community giving. Its employees give their time to non-profit organizations throughout the year, and express their commitment through volunteer activities, such as charity walks and other community service projects.
The company is also doing its share in environmental preservation. In March 2022, CNA Canada, along with 14 other insurance companies in the P&C space, has partnered with environmental non-profit Ducks Unlimited Canada to launch The Nature Force – a climate resilience initiative aimed at focusing insurers’ investments into natural infrastructure solutions to mitigate flood risk.
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