Women Leaders in Insurance in Canada | Elite Women
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New roads to success
An unwavering commitment to their craft underpins the accomplishments of Insurance Business Canada’s Elite Women of 2024.
An esteemed panel of judges helped select 54 award winners nationwide, a dynamic and diverse group of top female insurance leaders whose extraordinary contributions and industry impact set new benchmarks.
Judge MaryKate Townsend, marketing development director at Lloyd’s and past president of the Canadian Association of Managing General Agents, noted that while all this year’s nominees were impressive, what set the top female insurance leaders apart were their abilities to:
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overcome hurdles to implement changes
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balance careers with family life
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be integral to their organization’s success
“I appreciate and support these women for being strong, not only for themselves but also their families,” says Townsend. “There are some impressive women on this list who deserve all sorts of recognition, and I admire them for their leadership within their organizations and for becoming respected mentors to others in insurance and life.”
Ingrid Wilson, judge and board director at the Canadian Association of Black Insurance Professionals, echoes those sentiments. She also notes that nominees who focused on equity and inclusion outshone their peers.
“Standing out in the insurance industry as a woman has been challenging,” she says. “Although there is a slight shift with some women in the industry moving to more leadership roles, this, however, is not true for all women in racialized communities.”
As the following four Elite Women demonstrate, while their challenges and business strategies may differ, their wide-reaching impact has resonated across their professional circles.
Anita Morgan – Senior manager of claims at TD Insurance
Trailblazing champion of diversity and inclusion
With a leadership style described by her peers as authentic, influential, and passionate, Morgan has built a reputation as a force to be reckoned with.
Before her current role, she set new standards of success for the organization’s private client advice program, which she successfully established as one of Canada’s foremost high-net-worth insurance carriers.
She is a diversity and inclusion champion and is regarded as an influential leader in her work on various boards and committees, including the Ebony Women International Insurance Network and TD Insurance’s Black Employee Network and Visible Minority Committee.
Praise from her nominators includes:
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“Anita is a sought-after speaker, known for provoking thoughtful conversations around diversity, inclusivity, Black excellence, mentorship, and equity.”
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“Within her community, Anita volunteers her time helping to feed the homeless and supporting mentorship programs for the youth and newcomers to Canada.”
Anita MorganTD Insurance
Andrea Falcioni-Drew – Vice president of commercial enterprise at PROLINK
Driving progress through empowerment
No one succeeds on their own. That’s why Falcioni-Drew prioritizes a team approach and has created a unique workplace culture that empowers colleagues.
While leading a 26-person team, Falcioni-Drew strives to identify improvements in employee capabilities to drive an exceptional client experience. She embodies the essence of a working parent, a woman of action, and excels in balancing a career, leadership, and family.
Her notable achievements include:
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membership in Aspire, a part of the ISC Group – a not-for-profit committed to increasing women’s representation in senior leadership roles in the insurance sector
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active participation in the Incite Performance Group management mastery series and frequent volunteerism at IBAO and TIWA events
Andrea Falcioni-DrewPROLINK
Jacqueline Knoblauch – Insurance planning specialist at Raymond James
Passionate advocate for education and reform
Driven by a desire to educate and encourage awareness about the industry, Knoblauch works tirelessly to help clients achieve their financial goals through sound financial management advice.
So moved by the duty to provide competent advice, she acts as the advocacy chairperson for the Greater Vancouver Chapter of Advocis, promoting title protection in British Columbia’s insurance sector.
As a member of various networks and investment teams, she speaks regularly at events about the importance of who to talk with and how to better one’s financial and estate positions.
A client wrote in support of her nomination, saying:
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“What I like about working with Jacqueline is that she’s always honest and ensures our family is the priority with her recommendations. While I know I can trust her, it is also wonderful to know she’s trying to make it easier for everyone to be able to know if they are making good, educated decisions.”
Jacqueline KnoblauchRaymond James
Marie-Eve Paquette – Chief Executive Officer of APRIL Marine Canada
Leading the way in modern-day insurance
Regarded as the face of modern-day insurance, Paquette joined the industry at just 17 years old after landing a summer job as an underwriting assistant. Today, she is the organization’s new CEO, with in-depth knowledge and a remarkable understanding of pleasure craft insurance.
Over the last five years, she played a critical role in expanding APRIL Marine, now a Quebec leader in pleasure boat insurance and a significant player in Ontario. Under her guidance, the organization has received several IBC awards, including Digital Innovation in 2022 and Excellence in Claims in 2021.
Buoyed by the parent firm and its management team, of which four out of five members are female, Paquette is focused on enhancing equity and shattering the glass ceiling. She has created a support and mentoring committee for the company’s female employees and managers.
Her supporters highlighted:
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“Marie-Eve has excellent managerial skills, which are as much about caring as they are about demanding the highest standards from her teams, making her a legitimate and highly inspirational figure for everyone she works with.”
Marie-Eve PaquetteAPRIL Marine Canada
2024’s Elite Women share their thoughts and experiences
IBC asked this year’s leading-edge female leaders in the insurance sector to illuminate what drives them and led to their recognition.
What strategy or approach has served you well throughout your career journey in insurance?
AM: “Two things I would say: growing up in the household that I did, my parents were big on education. It was never good enough to learn something and leave it at that. There’s always something new happening in insurance. Learning has always been a critical strategy. And, always putting myself in the client’s place and prioritizing the small touches that show our value and that we care, and it’s not just about collecting premiums and moving on.”
AFD: “No. 1 is being myself, and that’s about juggling and finding balance as a working mom. Insurance is relationship based, so I rely on the team and network I’ve built in my career and ask for help when needed. Being kind, transparent, and treating others how you want to be treated is what resonates with clients and insurers. Find the mentors so you, in turn, can be that for someone else.”
JK: “Always be curious and ask clients questions so you can make a proper recommendation. If I don’t know something, I try to find the answer and bring someone else to round out the conversation. With that, I don’t think you can be a good insurance agent coming from a place of desperation. It’s OK to tell clients they don’t need more insurance or that you’re not the right fit. Advisors and others from referral networks will know you’re not there to push products but to give good advice.”
MP: “I have seen where we can simplify processes for our people, clients, and brokers. We have created our own internal tools, leveraging technology to develop them from scratch by bringing all our talent around the table. It’s always been my strength to motivate people and get them involved in projects, and we have consistently high employee satisfaction.”
What have you learned from your role model or mentor?
AM: “What was important for me was finding people that looked like me, specifically women that looked like me, and I wanted to see how they were breaking barriers in the insurance industry. I learned that the sky’s the limit. I watched my first leader and one of my best role models work tirelessly, showing me the importance of treating everyone fairly and well.”
AFD: “My mom was my first role model in the insurance industry. She was in claims for more than 40 years, and I witnessed that strong female presence in a male-dominated world. The biggest thing I learned is that hard work pays off. Seeing what you can accomplish when you put your head down and work for it in a compassionate and trustworthy way was eye-opening. I started in construction insurance and had the strong support of male and female supervisors. From all this, I learned to trust myself, use my voice, not shrink down, and go after what I want.”
JK: “Both my parents are accountants and instilled in us a mindset of hard work, kindness, and helping others. That has had a tremendous influence on how I do business and how I work with my associates and others. I don’t have a case size minimum and believe in providing advice to people who need it. To me, that comes directly from my parents. Yes, you have to take care of yourself, but there’s no harm in helping everybody around you, too.”
MP: “I’ve had many inspiring leaders over the years, but I learned a lot from our former CEO, who always listened to and motivated people with his positivity. I also worked with a director for 10 years who is passionate about boating and shares that with the team.”
How have you overcome the barriers that you have faced?
AM: “I can’t say enough how important it is for women to have women in their network of trusted advisors, like their own personal board of directors. Not that you don’t need men there, but you need women who’ve walked that path before, who’ve gone through certain things, and who can say, ‘Hey, this is the mistake I made. Here’s how you need to do better.’ So, I overcome these things by using my network.”
AFD: “You fight through the barriers and keep moving forward. It took inner confidence not to let things get me down and throw me off my game. It took standing tall, putting yourself out there, sometimes in uncomfortable situations, and deciding to shine anyway. It’s a mindset of fighting for what you want, and I think women should be fearless and not let opportunities pass them by.”
JK: “I got my insurance license when I was 24, and I didn’t know what I didn't know. I had unfounded confidence stepping into the role, so I overcame that by befriending a male colleague older than me, and we started doing joint meetings. He was my entry ticket into many of the meetings, and I am grateful that he recognized the dynamic and let me run with a meeting.”
MP: “I’ve felt that associates doubted my abilities for being young and a woman, especially when presenting to a big insurer. I felt I needed to have all the answers to prove myself. That’s rare now because I’ve built my credibility. Every time that happened, it was an experience that helped me grow, learn, and improve.”
Meet the judges
Women Leaders in Insurance in Canada |
Elite Women
- Alyssa Keyes
Operations Manager
Keyes Real Estate & Insurance - Aneeza Ahmad
Marketing Manager
KASE Insurance - Ann Hildreth
Client Consultant
HSB Canada - Ashley McNeil
Associate Manager
Burns & Wilcox Canada - Beverly Lewis-Hunte
Senior Career Connections Program Officer
Insurance Institute of Canada - Colette Taylor
Chief Operating Officer
Sovereign Insurance - Darlene Hazzard
Vice President, Professional Lines
South Western Insurance Group - Dionne Bowers
Business Owner
D.B. Solutions - Edwina McKennon
Host
Move Her Forward - Geneviève Fortier
Chief Executive Officer
Promutuel Assurance - Ingrid Wilson
Member and Board Director, Governance and Audit
Canadian Association of Black Insurance Professionals - Jacqueline Tremblay
Regional Vice President, BC
Agile Underwriting Solutions - Jen MacBruce
Head of Investment Analysis, Canada
Manulife Investment Management - Jessica Fryer
Chief Underwriting Officer
Special Risk Insurance Managers - Jurenda Landry
Director, Client Solutions
Gallagher - Karen Kilbrei
Managing Partner
Wilson M. Beck Insurance Services (Kelowna) - Karrina Dusablon
Vice President, Member Engagement and Chief Marketing Officer
Équité Association - Kelly McGuinness
Team Lead, Canada, Production Underwriting and Business Development (East)
Coalition - Kerri Tallman
Vice President, Commercial Lines
Wilson M. Beck Insurance Services (Alberta) - Kesha Christie
Associate Director and Senior Cyber Placement Broker
WTW - Kiran Kaur
Insurance Broker
Billyard Insurance Group - Lenora Shipka
Associate Vice President, National Business Development
Echelon Insurance - Marcela Abreu
Head, P&C Solutions Canada and English Caribbean
Swiss Re - MaryKate Townsend
Marketing Development Director, Lloyd’s
Past President, Canadian Association of Managing General Agents - Melanie Hoad
Vice President and Head of Legal, Risk and Compliance
CNA Insurance - Melissa Bajwa
Vice President, Compliance and Broker Network Operations
PROLINK - Mo Kaur
President and Chief Operating Officer
Premier - Natasha Pinto
Senior Vice President, Operations
DKI Canada - Natasha Purnell
Chief Culture Officer
Park Insurance - Patricia Sheridan
Director, Ontario Property and Casualty
Burns and Wilcox Canada - Patty McNeil
Chief Operating Officer
Jones DesLauriers - Robyn Campbell
Managing Director
Marsh Canada - Robyn Young
President and Chief Executive Officer
Excel & Y Insurance Services - Ruby Rai
Cyber Practice Leader, Canada
Marsh McLennan - Sanjika Coorjee
Senior Manager, Information Technology
HSB Canada - Sarah Fleck
Territory Manager
BrokerLink - Saskia Matheson
President and Chief Executive Officer
Facility Association - Sheri Clay
Executive Vice President, Private Client Services
J.T. Insurance Services (Canada) - Shirley Chisholm
President
Ebony Women International Insurance Network - Silvy Wright
President and Chief Executive Officer
Northbridge - Sukhdeep Kang
Chief Executive Officer
Armour Insurance Brokers - Suzanne Pountney
President
Insurance Brokers Association of Ontario - Tara Lessard Webb, BBA, CIP, CRM, RF
Director, Corporate Governance
Intact - Tara Schlosser
Commercial Lines Underwriter
Wawanesa Insurance - Tendai Moyo
Senior Vice President and Cyber Insurance Practice Lead
Hugh Wood Canada - Teresa Rooney
Vice President, Business Operations
BFL Canada - Tracy Laughlin
Chief Human Resources Officer and Senior Vice President
Intact - Wendy Amanda Sinclair
Area President
Gallagher
Methodology
Insurance Business invited industry professionals from across Canada to nominate exceptional female leaders for the fourth annual Elite Women list. Nominators were asked to provide details of their nominee’s achievements and initiatives over the past 12 months, including specific examples of their professional accomplishments and contributions to the industry.
To select the winners, the IBC team relied on the help of an independent and esteemed panel of judges that included Ingrid Wilson of the Canadian Association of Black Insurance Professionals, Jonathan Weekes, CRISC of Hub International Canada, Kesha Christie of WTW, MaryKate Townsend of the Canadian Association of Managing General Agents, and Shirley Chisholm of the Ebony Women International Insurance Network.
The judges and the IBC team reviewed all nominations, examining how each individual had made a meaningful contribution to the industry, to whittle down the list to the final 54 Elite Women. To avoid conflicts of interest, self-voting and voting for relatives were prohibited.
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