Manulife Hong Kong and Macau has named Albert Mak as its chief agency officer, effective Nov. 1, 2024.
The move highlights the company’s ongoing efforts to bolster its agency distribution operations across Hong Kong and Macau.
Mak will also join the company’s senior management team.
In his new role, Mak (pictured) will manage the agency channel, which includes more than 10,000 agents in the region, with a focus on meeting targets for sales growth, recruitment, and productivity.
He will report to Rishi Srivastava (Manulife’s chief agency officer for Asia) and Ivan Chan (chief distribution officer for Hong Kong and Macau).
Patrick Graham, chief executive officer of Manulife Hong Kong and Macau, said Mak’s expertise and leadership align closely with the company’s goal of optimising agency operations and strengthening its market presence.
“His proven track record and extensive industry expertise will add significant value to our operations in Hong Kong and Macau, propelling us towards our strategic priorities. This appointment reflects our commitment to optimising our distribution capabilities and fostering top talent through our robust leadership development pipeline,” he said.
Mak’s tenure at Manulife began in 2019 when he was appointed assistant vice president and head of DBS bancassurance. He later expanded his responsibilities to include managing training and business development for Manulife’s bancassurance partnerships with DBS and China CITIC Bank International.
Since 2023, Mak has led the agency force’s business development and training team, where he spearheaded key initiatives, including establishing the private wealth planning team to enhance engagement with high-net-worth clients.
With over 15 years of experience in financial services, Mak has held senior roles at HSBC Insurance, Standard Chartered Bank, and HSBC, specialising in sales strategies and team leadership. He holds a Bachelor of Science degree in Statistics from the University of British Columbia in Canada.
The appointment follows the celebration of the 25th anniversary of Manulife’s listing on the Hong Kong Exchanges and Clearing Limited (HKEX).
Manulife became the first international life insurer listed on the HKEX in 1999. Since then, it has grown its operations significantly, serving over 2.5 million customers across Hong Kong and Macau. The company also leads the Mandatory Provident Fund (MPF) sector with over $342 billion in assets under management.
