Neo will have responsibility for all aspects of Singapore's consumer business, which encompasses accident and health (A&H) and international personal lines. She will have oversight on business plans and strategies to achieve overall goals and production of the consumer business, Chubb said.
“Over the last few years, Chubb has established [a] market leadership position in the consumer business for general insurance,” Bogardus said. “To enable Chubb to continually present more compelling and holistic product propositions, it is timely to create the new role to meet and exceed market expectations and needs. We have strong ambitions to grow our consumer business and equally, a commitment to continue to deliver on the overall customer experience. With Serense's expertise and experience in consumer product development, innovation, digitalisation, and development of customer-centric strategies, I am confident she is well placed to steer our strategy in Singapore."”
Neo joined Chubb Singapore in 2019 as division head of A&H. Prior to joining Chubb, she was a senior vice president at UOB. She has close to two decades of professional experience across the banking, advertising and tourism industries.
