Executive vice president
AMWINS BROKERAGE OF THE MIDWEST
Specialty: Product recall
Matthew Carpenter has specialized in product recall insurance for the past nine years. It’s a tricky niche: New buyers are often reluctant to purchase it, and they often don’t understand that product contamination and recalls are major risks or realize the valuable protection afforded by these policies. Carpenter and his team take frequent misunderstandings as an opportunity to educate prospective clients about the high severity of the risk and the financial benefits a product recall policy can provide. They also review current product recall placements to gain insight into coverage gaps and find opportunities for improvement.
“We are the only wholesale brokerage team in the country that specializes exclusively in product recall coverage,” Carpenter says. “We spend every minute of our professional lives learning, advancing and practicing our craft. Others may have some product recall focus, but they are doing other things, too.”
Carpenter constantly finds new ways to improve his knowledge and abilities, understanding that to offer true value and real specialization, you must read policy wordings, write every day, develop new systems, speak with industry experts, participate in industry events and brainstorm new ideas.
