CEO
COASTAL INSURANCE SOLUTIONS
After getting his start in the industry working for his family’s insurance agency in a small coastal town on Long Island, David Clausen founded Coastal Insurance Solutions in 2001, specializing in property coverage for homes located on or near the coast. “Living on a densely populated island with beautiful homes occupying much of our coast, it felt natural to take a niche in insurance products that catered to property located near the water,” he says.
Over the years, Coastal Insurance has grown from insuring smaller seasonal homes to the luxurious homes of high-net worth families. Last year, Clausen focused on improving the Coastal Insurance brand by expanding the company’s geographic reach and delivering a better customer experience through a custom-built CRM and an AI chatbot.
“It’s about deconstructing the complexities associated with the insurance buying experience and simplifying it for the consumer,” he says. “Through technology, we’re able to improve client relations, anticipate their needs and provide fast solutions. We want to communicate with our clients the way they prefer, not how we want to deliver it.”
