Tempe, AZ
With nearly 200 employees and more than $400 million in annual premiums, Lovitt & Touché is one of the largest independent insurance brokerages in the US, offering a wide range of services and solutions, including dedicated claims support services, monthly educational seminars, an on-site CRT facility, healthcare reform advisors and an innovative private exchange, in addition to traditional offerings.
The company has two primary customer segments: companies that need insurance and benefits services, and insurance carriers. To ensure the needs of these corporate clients are met, the team at Lovitt & Touché conducts formal stewardship reports every six months, evaluating progress and anticipating needs or actions ahead of potential challenges such as legal reforms, economic shifts or industry evolutions. The team also discusses operational changes with clients, including the current and potential impact on their business and any upcoming opportunities clients can capitalize upon.
Prioritizing customer service, Lovitt & Touché’s leadership team implemented a program called 212 Awards (based on a leadership concept by author Sam Parker), which allows employees and clients to recognize those who put forth extra effort.
