Former COO
Zurich North America
After a distinguished 25-year career, Nancy Mueller chose to retire from Zurich, where she served as COO for Zurich North America. In that role, she oversaw the business change and IT, operational transformation, operations policy and administration, premium audit, underwriting support and service, and the enterprise planning and executions team. Mueller was responsible for driving and assuring the achievement of desired business results from the organization’s strategic and operational transformation initiatives. She was also a member of Zurich Insurance Group’s Insurance Operations and Technology Council, which aims to drive transformation globally across the company.
